Terms and Conditions

TERMS & CONDITIONS
Please read our Terms and Conditions carefully, as purchasing from our website means that you agree to them.
 
Payment/Delivery:
All designs are made to order, with an expected delivery date of 2 weeks. Under normal circumstances, goods must be paid for prior to manufacture. If, for any reason, goods are shipped prior to clearance of payments, title in the goods shipped belongs to Theatre Lion LTD until payment in full for the goods is received by us.
 
Cancellation:
There is a 24 hour cooling off period, in which time clients may cancel orders placed at no charge. After this time orders will have been processed and cancellation charges will apply.
 
Shipping/Carriage:
Shipping and carriage costs will be added to the invoice unless other arrangements for delivery have been made by the client at time of order.
 
Duties and local taxes:
The client is responsible for any customs duties and/or taxes levied at the point of entry into the destination country. We accept no responsibility for any delay in clearing the products at customs. Legal: The laws of England and Wales govern these terms and conditions, but do not affect your statutory rights.
 
Copyright:
You may view and print out pages from our website for the sole purpose of viewing or buying our products. You cannot use any images, logos descriptions or text from our site without written permission. The copyright belongs to Theatre Lion LTD
 
Damage & loss in transit:
Occasionally, things do get lost or damaged in transit. If this happens with your shipment, please advise us and we will supply replacement goods as quickly as we can. However, since we never knowingly ship damaged goods we need your help to try to recover our costs from the carrier wherever possible. If you do receive damaged goods, please retain all relevant documentation so that an insurance claim can be made against the carrier's insurers. If you receive a battered parcel, note the fact on the delivery note, even before you open the package to examine the contents. If you are unable to open the damaged package in the presence of the carrier, make sure that you sign for it as 'Damaged package; goods not yet inspected' or similar to warn the carrier that a claim may be forthcoming. Whatever the circumstances, please contact us by email or telephone with as much detail of the damage or loss as you can provide, within 7 days of delivery, so that we can arrange replacement goods and start following up the carriers. Please do NOT return damaged goods, unless and until requested to do so as this may incur additional costs unnecessarily.
 
Proof of posting:
For your own protection, you are strongly advised to obtain a proof of posting, or shipping certificate from a courier, when returning goods whatever the reason for the return. Goods which are returned to us but are lost in shipping remain your responsibility. A proof of posting will assist you in tracking any shipment which is reported as lost, damaged, mislaid or otherwise undelivered/undeliverable.
 
Mediation:
In the event of disagreement between Theatre Lion LTD and its clients which cannot be mutually resolved in a reasonable time period a appointed mediator facility may be asked by either party, subject to the agreement of the other party to the dispute, to appoint a mediator to settle the dispute before bringing the matter into the legal process. In this event, both parties agree to be bound by the decisions of such mediator and mediation process.
 
Place of business:
Theatre Lion Ltd opererates from 13 Master Gunner Place, SE18 4NW Tel: 07940373889 Please note that this is not a retail outlet. If would like to contact us please call us on the number above. Our mailing address for returns etc. is:: 13 Master Gunner Place SE18 4NW 
 
Disclaimers:
Every care has been taken to ensure that the colours displayed are a close representation, slight variations in the actual goods may occur. The product information and photographs contained within our website and any information we dispatch is provided for illustrative purposes only and we cannot warrant that they are accurate. We will not accept liability for any errors in description of Goods on the website or product information and can change those descriptions at any time. We will however do our utmost to correct any problems as soon as we become aware of them. We will do our best to ensure that the prices displayed on our website are correct. However we reserve the right to validate those prices before we process your order. We will not be held responsible for any losses resulting from your use, or your lack of ability to use our website. If the Product is defective in any way or has a fault, a replacement or refund will be made at no charge. Please do note that you should check all Jewellery products for faults. Please contact us immediately if a fault is found so that we can send out replacements if necessary.
 
Sale of Goods:
All Products are believed by micro-designs to be suitable for the purpose and specification for which they are intended. Any defect should be reported immediately it is discovered. All technical information in response to enquiry is given by Theatre Lion LTD in good faith.
 

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